Frequently asked questions

FAQ

If you have any other questions, please send us a message and we will get back to you as soon as possible.

 

1. Are Your Extensions Made of Real Human Hair?

Yes, all our human hair wigs and closure are made of 100% real human hair. Unlike other suppliers, we do not add small amounts of synthetic or animal hair to your extensions.

2. Can I Dye and Style My Hair Extensions?

Yes, since these are real human hair, you can dye and style them in any way, shape or form you like. However, since some items are Remy and not Virgin human hair extensions, dying is not recommended.

If you want to change the color, instead of dying, feel free to send the extensions back and we will exchange them for a minor fee.

3. How Long Will My Hair Extensions Last?

If maintained properly, our hair extensions will last 3 – 6 Years or even more.

4. What is Your Refund Policy?

If you are not 100% satisfied with your purchase, you can return it within 30 days (from the date of your order) and either receive a full refund (minus the shipping costs) or exchange it for something else. As simple as that.

5. What’s a Package Insurance and Why Should I Get One?

Package insurance is a great way to have a hassle free shopping experience. In some occasions, packages might get lost during the transit. If you have insurance, we will:

1. Immediately refund your payment after the package is confirmed as lost, without you having to wait a total of 60 days.

2. Cover your shipping costs for the returning packages.